Ticket & alert intelligence
TicketStatsPro
Your calm command center for Atera.
Monitor every queue, surface the next best action, and share a trusted live feed with customers—all inside a beautiful dashboard tuned for Atera-powered teams.
Live data from a demo Atera tenant
Live telemetry
The top row tells the whole story.
Every TicketStatsPro screen opens with these three high-signal widgets so dispatch can react before SLAs slip.
Ticket distribution by technician
Stacked bars highlight fresh fires, assigned work, and waiting tickets for every engineer.
Tickets per day this month
The daily timeline covers the current month so you can see spikes and slowdowns without digging through reports.
Top 5 customers
Shows who logged the most tickets today, this week, and this month so you always know which accounts need updates.
Status palette
One glance shows where to act.
TicketStatsPro mirrors the color language from your operations screens—red for fresh fires, amber for assigned work, purple for customer waits, and green for technician follow-ups.
New tickets and alerts that haven't been assigned to a technician yet. These require immediate attention to ensure quick response times.
Tickets that have been assigned to a technician and are currently being worked on. The technician is actively resolving the issue.
The customer has submitted a ticket and is waiting for your technician to respond or start working on the issue.
Your technician has responded and is waiting for the customer to provide additional information or confirm the resolution.
12K+
tickets monitored / day
Across managed customers and internal queues.
4m
median reaction time
Live aging widgets keep the team ahead of SLAs.
24
teams relying on us
From boutique MSPs to enterprise-scale NOCs.
Why teams switch
Bring the live room feel to Atera
TicketStatsPro keeps a TV-ready live view running in your office, accelerates technician reactions, and gives every Atera user the same plain-language status feed.
TV-ready live wallboard
Project a bold, auto-refreshing dashboard to any office display so dispatch, leadership, and visitors can see the heartbeat instantly.
Faster technician response
Aging timers, assignment prompts, and focus cues tighten reaction time and help every tech jump on the next best ticket.
Designed for every Atera user
The interface mirrors Atera’s ticket states while stripping the clutter, so anyone—from dispatcher to CEO—understands what to do next.
Pricing
One plan, predictable billing.
No tiers, no surprises—just the full TicketStatsPro experience with monthly or annual checkout.
Monthly
Billed monthly. Access every TicketStatsPro capability with flexible cancellation.
Yearly
Billed annually. Save 16% compared to monthly while keeping the full TicketStatsPro stack.
Both options include every TicketStatsPro feature, updates, and support.
Ready when you are
Plug in TicketStatsPro and start broadcasting clarity today.
Book a walkthrough or invite your team to the live demo—no credit card required.